OPERATIONS LEADER & INSTRUCTIONAL DESIGN

JERRY HERSHFELDT

Transforming workplace excellence and pioneering AI-driven educational frameworks through neuroplasticity-based curriculum design and 15+ years of operational leadership.

Professional Experience

15+ years of experience in operations, facilities management, sales, and instructional design.

Corporate Facilities
Operations & Post-Acquisition Integration
OLIVE

July 2021 to September 2022

Functioned as Operations System Architect for the physical environment. Directed multi-site operations and post-acquisition integration, overseeing physical operations, real estate portfolio, and vendor services for five national offices.

Operations Architecture
Post-Acquisition Integration
Vendor Governance
Audit Compliance
Corporate Facilities
Corporate Liaison & Workplace Safety Architect
ServiceSource (acquired by Concentrix)

February 2018 to July 2021

Managed complex security protocols and served as the link between Corporate HQ and Building Management for maintenance and operational support for multi-floor offices.

Strategic People/Process Management
Workplace Safety
Vendor Governance
Change Management
Sales
Renewals Representative
ServiceSource

August 2017 to February 2018

Managed renewal processes for diverse client portfolio, ensuring timely contract renewals and maintaining high customer retention rates.

Contract Renewals
Client Retention
Process Improvement
Sales & Training
Area Sales Manager
Asurion

May 2008 to August 2015

Managed territories covering 1,800+ retail stores. Developed and implemented training programs that led to highest year-over-year sales increases across the portfolio.

Territory Management
Sales Growth
Training Development
Cost Control
Instructional Design
Performance Development Instructor
Asurion

June 2006 to May 2008

Designed and delivered comprehensive five-week training program for call center supporting DirecTV Protection Plan. Instructed new employees in technical troubleshooting, sales, and customer service.

Curriculum Design
Technical Training
Classroom Management

Instructional Design/Curriculum Development

Pioneering transformative learning experiences through computational neuroscience, behavioral AI, and multidisciplinary knowledge integration

Instructional Design
Positive Justice: A Master Class in Transformative Narrative
Curriculum & Systems Architecture

2024 - Present

Designed a curriculum blending Shakespearean rhetoric with AI tools to teach justice professionals restorative narrative techniques, replacing punitive language with a healing architecture.

Instructional Design
Restorative Justice
AI-Powered Learning
AI Governance
Algorithmic Justice: AI Ethics for Legal Professionals
A transformative 6-week master class for experienced judges, prosecutors, and defense attorneys.

2024 - Present

This curriculum is designed to transform passive AI users into active, ethical auditors of artificial intelligence systems in the criminal justice sector. It utilizes the REFLECTING Framework and hands-on tool practice (e.g., using Claude AI for case analysis) to provide the technical literacy and practical skills needed to detect inherent algorithmic biases.

AI Ethics
Legal Tech
Algorithmic Bias
Enterprise Architecture
Enterprise-Grade AI Architecture with Python
Advanced Developer Training

2024 - Present

Created curriculum teaching robust, scalable AI systems architecture, covering enterprise bot design, API-first microservices, immutable data lineage, and comprehensive security patterns.

Python Development
System Integration
Audit Compliance
Knowledge Integration
The Polymath's Toolkit
Multidisciplinary Innovation Framework

2024 - Present

Designed curriculum teaching a Renaissance Connection Approach for cross-domain synthesis, enabling innovation by applying insights from disparate fields to solve complex problems.

Cross-Domain Synthesis

Core Competencies

A versatile skill set at the intersection of technology, education, and leadership.

Instructional Design

Neuroplasticity-Driven Learning Architectures

Designing and implementing adaptive curriculum frameworks based on cognitive science. Focuses on Adaptive Pacing, Spaced Repetition, and Trauma-Informed Design to maximize learner retention and real-world application.

System Architecture

Enterprise System & Semantic Bridges

Expertise in building robust, scalable enterprise systems and AI architecture. This includes designing Semantic Bridges—data models that integrate disparate knowledge domains—used in high-stakes projects like the Positive Justice Modules.

Legal Tech & Advocacy

Data-Driven Analysis & Document Services

Applying deep systematic analysis skills to legal and financial data. Expertise includes developing analysis platforms and providing document services based on thorough evidence review and pattern recognition.

Technical Projects

Designing and building robust, scalable, and data-driven systems.

Semantic Bridges™ Framework

Adaptive Data Architecture for Multi-Domain Knowledge Integration

Designed and implemented a proprietary architectural framework that integrates disparate knowledge domains through structured data modeling, ensuring data integrity and contextual coherence across complex, multidisciplinary systems.

  • Created adaptive data models mapping relationships between distinct conceptual domains.
  • Established systematic protocols for maintaining semantic consistency during domain translation.
  • Applied the framework to the Positive Justice Modules curriculum, mapping legal concepts to psychological and restorative narrative techniques.
  • Enabled dynamic content adjustment based on learner cognitive state and progress patterns.
Python Analysis Expert (PAE) Agent

Domain-Specific LLM Configuration for Code Quality Enforcement

Architected a specialized LLM agent configuration to enforce enterprise-grade Python development standards through structured, multi-dimensional code analysis.

  • Designed a 5-part analytical framework: Executive Summary, Detailed Analysis, Recommendations, Implementation Examples, and Follow-up Considerations.
  • Mandated enforcement of SOLID principles, DRY methodology, and PEP 8/484 compliance.
  • Implemented security-first evaluation protocols and performance optimization requirements.
  • Validated across 10+ Python specialization domains, including MLOps, async web development, and data engineering.
Claude Research Assistant

Full-Stack Document Analysis System with Vector Search

Developed a production-ready document analysis system utilizing Claude AI with an enterprise-grade architecture, providing a self-hostable alternative to commercial solutions.

  • Built a FastAPI backend with async processing, Qdrant vector database, and Redis caching.
  • Implemented multi-format document ingestion (PDF, URL, YouTube transcripts).
  • Created multiple analysis modes (comprehensive, summary, comparative, technical).
  • Developed a Python client SDK with complete API documentation and configured production deployment with Docker Compose.
Unified Litigation Engine (ULE)

Evidence Architecture System for Complex Legal Documentation

Developed a data-mapping and document-structuring architecture for organizing complex legal evidence into court-ready submissions, validated through direct application in Colorado Family Court proceedings.

  • Built a systematic evidence organization and cross-referencing system.
  • Implemented timeline reconstruction from fragmented records with source attribution.
  • Created inconsistency detection across multiple document sources.
  • Successfully structured 200+ pages of contradictory communications into coherent legal arguments.

Services

From pro se advocacy to forensic analysis, we've got you covered.

A FREE, High-Impact Service

PRO SE Advocacy Document Services

Dedicated free service for individuals navigating the complexities of Colorado Family Court and aggressive legal enforcement. This assistance is powered by the Unified Litigation Engine (ULE)—a data-mapping and document-structuring architecture I developed out of necessity.

  • We help you organize and structure your evidence into court-ready documents, ensuring your information is presented clearly and logically. The ULE was rigorously "beta-tested" through my own case.

Forensic Intelligence Service

A paid, data-driven service that uses proprietary software (developed by me) to perform forensic financial analysis. We focus on identifying anomalies, tracing asset lineage, and mapping complex financial patterns.

  • This service is strictly for document preparation and evidence-based data analysis. It is designed to prepare you with definitive, organized information before you consult a qualified Tax Expert or CPA.
Inquire About Analysis

I am NOT a qualified Tax Expert.